Policies & FAQ

All designs, photos, writing, and other content is © Soliloquy Jewelry 2012-2023.

Payment is accepted via PayPal, direct checkout, or Shop Pay. Payment plans are possible through Shop Pay.

I typically release large collections of my work to my website at a predetermined times. The next release date is always stated on the homepage of my website and in my Instagram bio. If I have not chosen an exact date yet, it will simply say TBA.

Due to the handmade nature of my work, my shop is not stocked 24/7. If there are no pieces available on my website, I'm entirely sold out. I put great care and attention into each piece, and I appreciate everyone who is so patient while I create new jewels to replenish my virtual shelves.

My collections tend to sell out quickly, so it is best to set an alarm on your phone and/or a reminder via the countdowns I post to my IG story before each release. Make sure to be on my website on time for the best chances of snagging a piece.

I do not allow reservations or holds on pieces. If I did, I wouldn't have anything left to put in the shop during updates. I truly appreciate how many people connect with my work, and I try to keep my purchasing policies as fair as possible. Scheduled shop updates are the best method I've found for this.

Custom work is not available at this time.

I do not currently sell my work wholesale or at any brick and mortar shops. My pieces are only available through my website and very occasionally at local markets.

Due to the handmade nature of my pieces, all ring and cuff sizes are final and cannot be altered. Chain lengths can be altered for a fee.

Sizing information for each piece can be found both in the title and details section of each listing. I size my rings using an industry standard mandrel of American ring sizes. {A mandrel is a tapered tool you slide your ring onto to check the size.} However, when it comes to a wide band, which I use often for my rings, it may feel more snug than the size it reads on the mandrel. A wide band ring that is technically a size 6 on the mandrel may fit more like a 5 1/2 or 5 3/4, especially for those with a fleshier bottom part of the finger, since this style compresses that skin. For this reason, I recommend that most people size up slightly - by 1/4 to 1/2 size - when purchasing wide band rings. If you have a lot of skin at the base of your finger, you may need to size up even higher.

Necklace lengths are also specified both in the title and details section of each listing. Please note that due to factors such as neck and bust size, torso length, etc. a certain chain length may appear slightly longer or shorter on the model than it will on you. Always read the measurements as opposed to only consulting the modeled photo.

Orders typically ship within 3 business days. Both domestic and international buyers are able to choose between First Class or Priority Mail upon checkout. They are shipped USPS which takes 1-5 business days to arrive within the U.S. and 1-8 weeks international depending on the chosen rate and destination. Postage prices are calculated upon checkout and also vary based on the chosen rate and destination. For international orders, prices can also vary based on the cost of an item (i.e. any package with a value of $400+ must be sent Priority Mail International, which is the more costly rate. This is a USPS/international mail policy, not mine).

I try my best to adhere to 3 business days for my processing time, and usually orders ship on time, but please note that I am a one woman show and sometimes orders fall a day or two behind due to sickness or other extenuating circumstances. I maintain the right to alter ship times should these events occur. If you are concerned with an item arriving for a particular date, please email me immediately after purchase and we can make sure you receive your piece when you need it. When your order ships, you will receive tracking information via the email address entered at checkout.

These ship times do not apply to preorder items, which take longer and have their own additional processing time specified in the listing (typically 4-8 weeks, sometimes 8-10). A listing will always say in the title and at the top of the description if an item is a preorder.

I am not liable for items lost in the mail, although I will gladly do everything in my power to help you track it down. If you would like to insure your order, please email me after purchase and I will send an additional invoice for the cost.

All items ship safely wrapped in decorative boxes ready for gift giving. In order to save paper, I do not include a printed receipt. You receive one via email upon purchase.

I ship anywhere in the world. If you are not in the U.S., please know your country's policies and customs fees, as all international customs forms will have accurate representation of package contents and their value. This may mean you have to pay customs duties or import fees. I have no control over this. Please do not ask me to report a false value of the contents of your package. This is illegal.

I pack my orders with small gifts that vary from collection to collection. Sometimes this includes scented elements such as tea light candles or dried flowers, or edible items such as candy, chocolate, or tea. I understand that due to allergies or preferences some may not want these additions, so please feel free to contact me after purchase if you'd like me to leave any gifts out of your order.

To avoid the need for refunds or exchanges, please read shop listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to avoid confusion and make an informed purchase.

I am aware that because my collections tend to sell out quickly, people are shopping in a rush, but this is why I include as much information as possible in my preview posts on Instagram. I am always happy to answer questions via DM, comments, or email during the preview phase of a collection. 

If you are truly dissatisfied with your purchase or there was a mistake on my end, please email me and we can discuss the best option. My goal is to satisfy all of my customers, and I'm willing and ready to resolve any issues to the best of my ability.

Handmade jewelry is artwork and should be treated as such to ensure its longevity. Please use common sense. Care for your jewelry as you would any precious object. Avoid wet and strenuous activity while wearing jewelry and remove for swimming, showering, applying lotion, playing sports, hand washing, etc. Various chemicals found in perfume, sprays, and other cosmetics can damage stones and patina, cause spotting on the metal, and amplify tarnish. No polish or patina is 100% permanent, but it can last a very long time with intentional care.

Sterling tarnishes with exposure to oxygen and moisture, so store in a dry location, preferably in an airtight bag. Anti-tarnish pouches are also readily available online and in many jewelry stores. To remove tarnish, simply use a polishing cloth (I prefer Pro-Polish Polishing Pads, samples of which I include in each order). Gently rub your piece with even pressure in the areas you'd like to shine. Avoid digging into intentionally blackened areas, as this will remove purposeful patina. Implement caution when using commercial jewelry cleaning solutions or avoid them entirely, as these can be too harsh and can remove patinas or destroy more porous stones.

Long term exposure to sunlight can increase tarnish and damage or fade the color of certain stones like amethyst, lepidolite, opal, rose quartz, citrine, clear and smoky quartz, turquoise, aquamarine, sapphire, and topaz, to name a few. For this reason, please store your jewels and crystals in shade.

I construct my pieces with the utmost care and high quality materials. They are built to last lifetimes, but all jewelry occasionally needs some TLC. Should that need arise, please contact me via email (soliloquyjewelry@gmail.com), with explanation and photos of the damage or issue. Certain repairs and tune-ups I am happy to take myself, while others will be outsourced to my trusted repair shop. This, along with cost and timeline, is assessed on a case by case basis.